Order Value up to £0.99p - p&p = £0.50
Order Value between £ 1.00 - £ 2.99 - p&p = £.95p
Order Value between £ 3.00 - £ 9.99 - p&p = £1.50
Order Value between £10.00 - £14.99 - p&p = £2.00
Order Value between £15.00 - £24.99 - p&p = £2.50
Order Value between £25.00 - £59.99 - p&p = £3.50
Order Value over £60.00 = DELIVERY IS FREE
Northern Ireland, Scottish Islands, Jersey, Guernsey, IOW, IOM
(At checkout please choose UK £9.95)
ALL orders have a standard p&p charge of £9.95
FREE Delivery for Order Values over £125.00
Southern Ireland
(At checkout please choose Europe £14.99)
ALL orders have a standard p&p charge of £14.99
FREE Delivery for Order Values over £150.00
International Orders:
Please note unfortunately at the moment we only ship within the UK - if you are outside of the UK please contact us for a p&p quote
QUESTIONS AND ANSWERS
How soon before we despatch your order?
Orders are usually despatched within 48 hours of cleared payment.
What method of delivery do we use?
Smaller orders are despatched via standard Royal Mail 2nd class.
Larger orders are despatched via FedEx couriers which are usually next day delivery after collection from us. Courier deliveries will require a signature upon receipt. The couriers attempt delivery twice and will leave a card for you to arrange re-delivery. Unfortunately if you fail to contact them your parcel will be returned to us and there will be an additional charge of £6.50 for re-delivery. If you feel you may not be available to sign for your parcel please send us an alternative delivery address ie a work or relatives address. Also, if you feel your address may be difficult to locate it is a good idea to give us brief directions as this saves time.
What if your parcel has not arrived?
If you consider your order is taking longer than anticipated please email us and we will look into the matter. Royal Mail will not class an item as lost until 15 days have passed. Courier deliveries are generally next day delivery - this is the next working day from the date of collection from us but if your parcel is sent on Friday delivery will not be until the following Monday unless extra is paid for Saturday delivery.
What if your parcel arrives damaged?
We always package our parcels with care and use quality packaging materials to ensure a safe delivery. If, however, your parcel arrives with visible damage please make this clear when you sign for the parcel and notify us immediately if the contents are damaged, this is very important as there is a very short time frame to report damaged items to the couriers once it has been delivered.
What if you wish to cancel your order?
Orders can only be cancelled providing they have not been despatched. If you wish to cancel after despatch you can return the items for a refund as long as they remain unopened, any p&p is non refundable in this instance.
What if you wish to return your items?
Genuinely faulty goods will be replaced or money refunded, however we must be advised of any faulty goods immediately upon receipt of the item - please email us using the 'Contact Us' form. It is your responsibility to pay for and ship the item back to us. If the item is found to be faulty, we will also refund the postage (proof of your postage costs will be required). Unless the returned items are faulty any p&p will not be refunded and will be deducted from the refund given - we do not charge any handling fee. All unwanted items must be intact and unused in their original packaging for resale, please ensure you package the items securely as damaged returns will not be refunded, you will need to claim through the appropriate postal services. If unwanted returns were purchased with free postage then any refund will have the appropriate postage costs deducted from the final refund to you,
Will we keep you informed as to progress of your order?
Yes, we know it is important to keep in touch so we notify you at each stage your order, confirmation of order/payment, when your order is being processed and finally despatched. We will let you know immediately if any problems arise but this is very rare! Please ensure your registered email address is correct so you can receive all communications from us.
Finally, your custom is very important to us - if you have any questions or concerns please feel free to contact us. We respond to every email received, if you do not receive a response within 24 hours please resend your message as there may be a communication problem.
